You will always know which phase we are in and what we need from you next. The tasks in gold below are yours — they are on the schedule because that is where projects actually slip.
Scope call
Scope call
One call, forty-five minutes, no deck. We want to know which number you are trying to move, what you have tried already, and what in your current setup absolutely cannot break. Then we go away and write it down.
What we need from you
- Your goal, in one sentence
- Access to current analytics
- Brand assets, if any exist
What you end up with
- Written scope
- Fixed price
- A launch date and the conditions attached to it
Ours
- Every deadline on the chart above
- Design, build, testing and deployment
- Hosting and domain setup in your name
- Performance and accessibility passes
- Redirects from every old URL
- Thirty days of fixes after launch
Yours
- One named approver who can decide
- Feedback within three working days per round
- Copy and photography, per the week-1 checklist
- Access to third-party accounts we integrate
- Someone with DNS access on the launch call
- Payment at each of the three milestones
Every one of these has happened to us. Here is what we changed so it happens less.
- 01Content arrives late
The most common cause of a slipped launch, by a wide margin.
Our fixA checklist in week 1 with a deadline per item, and a weekly nudge. If content is more than two weeks late we pause and reschedule rather than compress the build.
- 02Feedback comes from six people
Contradictory notes stall a phase for days.
Our fixOne named approver on your side. Others can comment; one person decides.
- 03Scope grows mid-build
A new page or integration lands after the structure is locked.
Our fixWe quote it as an addition with its own price and date. Nothing is absorbed silently, and nothing delays the original launch.
- 04Third-party access is missing
Payment gateways and DNS registrars can take days to unlock.
Our fixWe list every account we will need in week 1, so the waiting happens in parallel rather than at the end.
Forty-five minutes, no deck, no obligation. You leave with a written scope and a fixed price whether or not you go ahead.